Returns & Exchanges
At Roborock Türkiye Resmi Sitesi, we want you to be fully satisfied with your high-performance cleaning technology. If your purchase does not meet your expectations, you can return your product within 14 days of delivery provided it is in its original, unused condition.
Initiate Your Return
Log into your account and navigate to the 'My Orders' section to select the items you wish to return and receive a return authorization code.
Pack Your Product
Place the product in its original packaging including all accessories, manuals, and protective materials to ensure it is not damaged during transit.
Ship to Service Center
Use our authorized courier partner and the provided return label to ship your package to our central inspection facility free of charge.
Inspection and Refund
Once our technical team verifies the device's condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing