Frequently Asked Questions

Everything you need to know about shopping at Roborock Türkiye.

Are the products sold on the official site under warranty?

Yes, all products purchased through Roborock Türkiye Resmi Sitesi are 100% original and come with a comprehensive 2-year official brand warranty.

What are the shipping costs and delivery times?

We offer free standard shipping on all robot vacuum and mop orders. Delivery typically takes 2-4 business days depending on your location within Turkey.

Which payment methods do you accept?

We accept all major credit cards, debit cards, and secure online payment systems. Installment options are available for participating Turkish banks.

What is your return policy?

You can return your unused product in its original packaging within 14 days of delivery for a full refund, as per consumer protection laws.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to the courier's tracking portal.

Where can I find replacement parts like filters and brushes?

Genuine accessories, including HEPA filters, main brushes, and mop cloths, are available directly in our 'Accessories' category to ensure your device maintains peak performance.